How many people out there love snail mail?
Sigh. I remember back in the day when getting something in the mail – and I mean, a real mailbox that hangs outside of your door and not the thing called an Inbox that’s packed with snail mail and dozens if not hundreds of other messages you could have probably done without receiving – was a big deal. Nowadays though, what’s the point?
As a graphic designer, I have to admit – I love paper. I like having something that I can hold in my hands, flip through, write on, tear out, tear apart and save. Magazines for me are a bit of Christmas throughout the year – little books of information, pictures and the testament of someone’s (or some people’s) time and talents coming together to create something unique and worth spending a few dollars on. Beyond that though, I could really care less about ‘snail mail’.
Prince (the music artist formerly known as relevant) stated his disdain for the Internet recently during an interview with the U.K.’s Daily Mirror. In it, he proclaimed, “The Internet is completely over.” As a music artist dealing with leaks and fans spreading his music for free like wildfire without paying him his dues, I get his ire and disdain for the world wide web. Yet, I feel differently when the U.S. postal service completely screws over citizens and businesses relying on its service.
Every year the U.S. Postal Service haves an annual pity party where they complain about their failing business, how there’s a lack of money, how this or that isn’t working, how the Internet is killing their business. This bitch fest from the Postal Service usually ends with an annual announcement of a postal increase. So, just after our country celebrated Independence Day, they basically follow it up with their own taxation and rate increase that we really have no say so in. What is their proposal? Raise the price of first-class stamps by 2 cents (so we’ll be paying $0.46 cents per stamp). They also want to raise the amount it’ll cost businesses to mail catalogs by 5.1 percent, and raise rates for periodicals (those fun magazines you subscribe to) by 8 percent. Oh joy.
Stephen Kearney, a senior vice president with the Postal Service, gave this explanation: “We’re doing this because the Postal Service really faces a serious risk of financial insolvency.” Hm. Okay, and … has the Postal Service not noticed that every business and most of the people they serve in the U.S. over the past few years has been facing a serious risk of “financial insolvency”? On top of rate increases, they also want to Congress to approve their recommendation to end Saturday delivery. Again, what the hell?
Listen, I understand. Like most businesses, they aren’t making the money they used to because of the big-bad “Internet” having moved in on their turf. Yet, I have to say – I don’t blame the Internet. The Internet could easily have been one of these fads that come and go, never really catching on. Yet, what has the Internet done for us? Whether you like it or not, it’s made life a heck of a lot easier. Remember when you had to pay all of your bills by sticking it in an envelope, counting how many days it may take for it to arrive at its destination and be processed? Remember what happened when it got there late simply because it wasn’t delivered by a set day or time or wasn’t processed right away? The Internet has streamlined it. We no longer have to rely on the unknown wait time and process of the Postal Service. With many businesses, it’s a matter of setting up an online account, hooking it up to your debit card or checking account and authorizing the money to be taken out each month. Not only do you save on time and potential late fees due to your piece of mail not arriving on time, you also save on the cost of postage and mailing all together.
For those who get magazines, this should bother the poo out of you, too. This is what’s hurting the publishing industry. Your favorite magazine doesn’t get put together for free. It relies on advertising. Advertising pays for the postage, the paper and in general the finished product. If not for the advertising, many magazines couldn’t or wouldn’t make it onto the newsstands or in your mailbox. This creates a problem because a magazine’s circulation (how many readers it has) influences an advertiser’s decision to run an ad or not, to begin with. So, raise postage, you raise the amount of money it takes to produce magazines in general, meaning you end up killing the publishing industry slowly by fees and rate increases. And, I don’t know about you but these days, magazines really are the main piece of ‘snail mail’ I get in my real mailbox. A lot of my bills are coming through my E-mail. Seems to me, with more and more people opting for online billilng, the U.S. Postal Service should be a bit more interested in keeping the costs of periodicals and postage at bay.
Last year, they started rambling how cutting Saturday delivery would save them a ton of money. Fine. They had said they really didn’t forsee any big rate increases if they could just cut Saturday delivery. Fine … but now they want to jack up the mailing rates and cut Saturday delivery. In my opinion, it should be either or. They’ve raised rates before and it only seemed to drive more people to doing their business online. Heck, why even send a letter to a friend when you can E-mail, Tweet, Facebook message, IM or text them? Even my 40-something mother’s gotten hip to the text generation and I know older people who, tired of paying almost 50 cents for mailing one piece of mail, are asking younger adults how to setup online accounts.
This idea of “let’s raise rates to save face” spill is getting rather old. If they raise rates, I want better, and more modern, service from the Postal Service. I want an exact delivery schedule. If you buy a first-class stamp, hey, here’s a way to track your letter. I mean, why the heck not when mailing one little thing will soon be half a dollar? Why is it that we still have no clue how soon, or how slow, something is going to reach its destination when we’re almost paying fifty cents for a first-class stamp? Here’s another novel idea: want to get people to use the Postal Service? Make it easier and more affordable than doing otherwise! First of all, I hate going to the post office. There aren’t many locations, the lines are long, it takes forever for you to get through the line just to ask a question. I like FedEx: sure, you pay a bit more for some things but you get a number to track your package, a toll free number to call if something goes wrong, options to choose from on how soon or late you want it to be delivered … why is the Postal Service not up to date?
Here’s another bone I want to pick with the Postal Service. Every few months I see them wasting money on little flimsy postcards informing me and every other postal customer that they are going to re-evaluate the route and our delivery time could change. Why are they wasting money on telling us something we really don’t even need to know? Post a flier on a nearby mailbox or utility pole, don’t print out a card for every household and then whine they your institution is near financial ruin. It’d be nice if snail mail could be delivered at a certain time each day anyway but does that really ever happen? Some days it comes early in the morning. Others it’ll come late afternoon and sometimes even at 5 p.m.
As someone who likes magazines, I definitely am concerned with the postal service’s twisted logic of fixing a problem by making it the customer’s problem. I think these rate increases are going to end up making print magazines least popular. Soon we’ll see more and more magazines shifting to online or electronic formats just to save on the costs of printing – and that bothers me. Reading something on a computer screen, a phone, an iPad or nook or whatever the heck it is just isn’t the same as seeing it in print, on paper, printed in ink. It’s the same as a letter: there’s something thrilling and exciting about someone taking the time to write, by hand, with a pencil or pen, a note to you rather than going to easy way of texting or E-mailing you.
U.S. Postal Service – we all feel your pain, really, we do. But wisen up – rate increases, eliminating delivery days and high priced postage stamps aren’t going to save your ailing business. It’s going to kill it because the Internet is doing what you should be doing: figuring out a way to make life a whole lot cheaper and less hectic for the public.